Batch Variation

I have very little enthusiasm left for this house and it's dissipating very quickly, especially with my latest findings... I won't go into the whole saga of how I discovered it BUT I must say this has been the most disappointing thing that has happened to date. My favourite thing I picked for the house were the semi-polished porcelain tiles for the whole house. The one thing which I based the rest of the house on - this one tile. I picked the colour of the bifold doors, the house paint, the benchtops and the carpet.

So I find out that the tiles which have been laid in my house, bear only a slight resemblance to the sample tile which I had and the sample tile which they have displayed in the showroom. Apparently the tile in the showroom is from a 2005 batch and it seems like the only thing in common between these two tiles is the name -Rex concreate in Mud. I understand that there will be variations between each batch but there are huge differences. I wanted a semi-polished look and what I got is a very highly polished look so much so that light reflects from it. I didn't want the tile to be slippery but being so polished it doesn't have the same feel. What I also liked about this tile were the flecks of grey in the tile but sadly the tiles I have do not have this variegation. This was the whole point of getting this type of tile - to get this variegation, it adds depth to the tile.

What's really annoying is that the tiles in the powder room and laundry are not from the same batch as the rest of the house. They are supposed to be the same tiles only different sizes. The tiles in the powder room and laundry are closer to the sample tiles, so maybe they had leftovers from this 2005 batch??? who knows???

But when you have paid good money for these tiles - there are certain expectations which you expect to be met....these tiles were not cheap and we sacrified having our bathrooms tiled to the ceiling to get these tiles...so I'm just over it really.

There is no point asking DL to rip out the tiles and get a new batch closer to the sample tiles as they have no control over what they get...maybe because this is a project home it's been done a bit differently but you would expect DL to check if the batch of tiles are remotely similar to the sample tile as this is what you would be expecting them to look like and if they are very different then speak to the client; instead of hiding behind the excuse of batch variation....

We have voiced our disappointment with DL and are waiting on their reply.

What next?

PS. No activity at the house today